If you've found yourself here, we bet you have a few questions for us!! If for any reason we don't cover your question below, please do feel free to drop us an email to firstname.lastname@example.org and we'll do our best to help!
If your order included any pre-order items (as detailed in the web descriptions), please read the information below as it may answer any question you may have:
>>> Why is my item listed as Pre-Order in the description? <<<
We offer Pre-Order items because we love being able to offer the lowest prices to our customers, and we are able to do this if we have enough orders to organise a production run of our own. Offering an item via pre-order generates enough interest for us to do this, although it does incur a wait time.
>>> How long will I need to wait? <<<
Pre-order items are not in stock at the time of ordering, so we aren't able to post these out straight away. Please allow approximately 2-8wks for delivery of your order if it includes pre-order items. This is a general guide because we have allowed for any delays which may occur. Occasionally you may have a longer wait if there any issues with shipping or production, but we will always communicate with you as quickly as possible if this occurs. Some of our range will be drop shipped directly from suppliers to ensure a faster delivery.
>>> Will I receive updates during the Pre-Order wait time? <<<
Because of the amount of orders we receive for each pre-order, we aren't able to email each customer individually with updates, however we always welcome your enquiry if your pre-order period is coming to an end, and you haven't yet received your Order Fulfilment email. You can contact us via email at email@example.com
>>> My Pre-Order period is finishing and I haven't received my order! <<<
We know you're excited to receive your order, and behind the scenes we are doing everything we can possibly do to hurry things along! The most likely reason you haven't yet received your order is that we are still waiting on delivery of your pre-order items. Please email us at firstname.lastname@example.org and we'll be happy to assist.
Our team are made up of some wonderful human beings (most of us stay at home mums working around nap times!!) so please do remain kind and patient with us. In the event of any of our team being threatened or abused (it sadly does happen on occasion), we reserve the right to cancel your order without notice, providing you with a full refund.
>>> The Important Stuff <<<
By placing your order with us you are agreeing to our preorder terms and conditions, and therefore agreeing to wait the preorder period advised. Further delays may occur should issues arise with production or deliver.
Some of our range will be drop shipped directly from suppliers to ensure a faster delivery.
>>> You've told me my order is on it's way but it hasn't arrived!! <<
This is just the worst! Sometimes mail can get lost or just be incredibly slow arriving to you thanks to the delivery system. We know it's incredibly frustrating, and we will do everything we can to resolve the issue for you. This can take a short while if we are dealing with Couriers or Australia Post so please remain patient.
RETURNS & EXCHANGES
>>> What is your policy on Returns? <<<
We recommend taking a few moments to read our returns policy before purchasing. You can find it here: https://www.girlslikemonsterstoo.com/pages/returns
We hope we've answered any questions you may have, but in the event that we haven't please email us at email@example.com and we'd be happy to assist! Please note that our social media team do not always have access your order information, so ALL order enquiries must be via email for an accurate update.