Shipping Info

Shipping Information

How much is shipping?

Within Australia, shipping is a flat rate of $8.50 per order.

For orders over $100, we offer FREE SHIPPING within Australia. This will automatically apply at checkout.

 

When will I receive my order?

Orders placed by 11am Monday - Friday will be shipped same day. After 11am your order will be shipped on the next business day (Mon-Fri) unless it contains pre-order items (as advised in web description), in which case a wait period will apply. 

During peak periods or sales, this time frame may be delayed.

Postage is via Australia Post, and on occasion courier.

Please see the link below for Australia Post estimated delivery times. 

http://auspost.com.au/parcels-mail/domestic-delivery-times.html 

Can I track my order?

Yes! We use a shipping company to ensure every customer is provided detail and up to date information of your parcel along the way. 

If you have not yet received a tracking email, please check if any items ordered are Pre Order items as detailed in the web descriptions. Please refer to our pre-order terms and conditions for further information regarding pre-orders.

For the security of your order, all parcels will need to be signed for by someone at the address.  If no one is home, a card will be left for you to collect from your local post office.  If you know you won't be home, please consider using an alternate address.

You can make a note in checkout if you wish to give authority to leave permission. However, please note - this is not a guaranteed feature and we cannot be held liable if the driver does not leave it.

Can I Pick Up?

 Unfortunately we don't currently offer pick up as an option. 

 

Will my items arrive in one package?

On some occasions your order may arrive in multiple packages due to arriving from different locations. The reason this occurs is because keeping prices low and affordable is important to us, arrangements with our suppliers means we can minimise costs to you, whilst maintaining a high level of quality control and customer service.

 

Store Hours: 

Monday: 9am - 5pm

Tuesday: 9am-5pm

Wednesday: 9am-5pm

Thursday: 9am-5pm

Friday: 9am-5pm

Saturday: Closed

Sunday: Closed

Public Holidays: Closed